Refund Policy
We have a 30-day return policy, which means you have 30 days from the receipt of your order to request a return.
Eligibility for Returns
Both opened and unopened products are eligible for a return, provided you have the return slip and proof of purchase.
How to Initiate a Return
To start a return, contact us at info@shighty.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Address
Please send returns to:
8569 Harvest View Court
Ellicott City, Maryland 21043
Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it; both opened and unopened products are eligible for return with the return slip and proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at info@shighty.com.
For any return-related questions, feel free to reach out to us at info@shighty.com.